Povezanost zadovoljstva pogodnostima za zaposlenike i radne angažiranosti

master's thesis

• Title (english): The relationship between satisfaction with employee benefits and work engagement
• Author: Tija Miočev
• Mentor: Maja Klindžić (mentor)
• Committee member: Nina Pološki Vokić (predsjednik povjerenstva)
• Committee member: Ivana Načinović Braje (član povjerenstva)
• Granter: University of Zagreb; Faculty of Economics and Business; Zagreb
• Defense date and country: 2019-09-24, Croatia
• Scientific / art field, discipline and subdiscipline: SOCIAL SCIENCES; Economics; Organization and Management

Abstract

Suvremeni uvjeti poslovanja ljudske resurse ističu kao najvažniji čimbenik organizacije i sredstvo za postizanje konkurentske prednosti. Stoga, organizacije pokušavaju pronaći načine kako svoje zaposlenike potaknuti na veći trud pri obavljanju poslovnih zadataka te da su istovremeno uključeni, učinkoviti i entuzijastični na svojem radnom mjestu. U tu svrhu, primarni cilj ovog diplomskog rada je istražiti povezanost zadovoljstva pogodnostima za zaposlenike i radne angažiranosti. Visoki stupanj angažiranosti zaposlenika nije više nešto „što bi bilo dobro imati“ nego je to postao ključan faktor ostvarenja poslovne izvrsnosti. Angažirani zaposlenici ostvaruju veći učinak, što u konačnici može dovesti do veće konkurentske prednosti za poduzeće. Ključni alat pri poticanju radne angažiranosti smatraju se pogodnosti, koje imaju karakter neizravnih materijalnih kompenzacija.
Emprijsko istraživanje provedeno anketnom metodom na prigodnom uzorku od 101 ispitanika pokazalo je da postoje statistički značajne razlike u angažiranosti zaposlenika u ovisnosti o njihovom zadovoljstvu i percepcijama pogodnosti koje primaju od poslodavca. Također, zadovoljstvo pogodnostima pokazalo se na prosječnoj razini, dok je radna angažiranost zaposlenika na visokoj razini. Veza između promatranih pojava, pokazala se slabom, te gotovo zanemarivom, što se pripisuje ograničenjima u istraživanju. Primjena pogodnosti postaje nužnost u organizacijama, stoga poslodavci moraju uložiti truda u komunikaciju pogodnosti kako bi se postiglo obostrano zadovoljstvo i za zaposlenike i za organizaciju.

Abstract (english)

Modern business conditions highlight human resources as the most important factor in the organization and a medium of achieving competitive advantage. Therefore, organizations are trying to find ways to encourage their employees to work harder in the execution of their business tasks while being involved, efficient and enthusiastic in their workplace. To this end, the primary goal of this study is to explore the relationship between employee satisfaction and employee engagement. A high level of employee engagement is no longer something "good to have" but has become a key factor in achieving business excellence. Engaged employees have greater impact, which can ultimately lead to greater competitive advantage for the company. Benefits, which have the character of indirect material compensation, are considered a key tool in stimulating work engagement.
An empirical survey conducted on a convenient sample of 101 respondents found that there were statistically significant differences in employee engagement depending on their satisfaction and perceptions of benefits they receive from the employer. Also, satisfaction with benefits was shown at an average level, while employee engagement was at a high level. The relationship between the observed phenomena has proved to be weak and almost negligible, which is attributed to the limitations of the research. The application of benefits becomes a necessity in organizations, therefore, employers must make every effort to communicate benefits in order to achieve mutual satisfaction for both employees and the organization.

• Keywords: neizravne materijalne kompenzacije; pogodnosti za zaposlenike; radna angažiranost; zadovoljstvo pogodnostima
• Keywords (english): indirect material compensation; benefits for employees; work engagement; benefit satisfaction
• Language: croatian
• URN:NBN: urn:nbn:hr:148:227686
• Study programme: Title: Business Economics; Study programme type: university; Study level: graduate; Academic / professional title: magistar/magistra ekonomije (magistar/magistra ekonomije)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Access restricted to students and staff of home institution
• Repository: REPEFZG
• Created on: 2019-09-24 21:15:37