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undergraduate thesis
Pozivni centri i upravljanje odnosima s klijentima
Varaždin: University of Zagreb, Faculty of Organization and Informatics, 2010. urn:nbn:hr:211:807793
Licul, Sanja
University of Zagreb
Faculty of Organization and Informatics

Cite this document

Licul, S. (2010). Pozivni centri i upravljanje odnosima s klijentima (Undergraduate thesis). Varaždin: University of Zagreb, Faculty of Organization and Informatics. Retrieved from https://urn.nsk.hr/urn:nbn:hr:211:807793

Licul, Sanja. "Pozivni centri i upravljanje odnosima s klijentima." Undergraduate thesis, University of Zagreb, Faculty of Organization and Informatics, 2010. https://urn.nsk.hr/urn:nbn:hr:211:807793

Licul, Sanja. "Pozivni centri i upravljanje odnosima s klijentima." Undergraduate thesis, University of Zagreb, Faculty of Organization and Informatics, 2010. https://urn.nsk.hr/urn:nbn:hr:211:807793

Licul, S. (2010). 'Pozivni centri i upravljanje odnosima s klijentima', Undergraduate thesis, University of Zagreb, Faculty of Organization and Informatics, accessed 19 April 2024, https://urn.nsk.hr/urn:nbn:hr:211:807793

Licul S. Pozivni centri i upravljanje odnosima s klijentima [Undergraduate thesis]. Varaždin: University of Zagreb, Faculty of Organization and Informatics; 2010 [cited 2024 April 19] Available at: https://urn.nsk.hr/urn:nbn:hr:211:807793

S. Licul, "Pozivni centri i upravljanje odnosima s klijentima", Undergraduate thesis, University of Zagreb, Faculty of Organization and Informatics, Varaždin, 2010. Available at: https://urn.nsk.hr/urn:nbn:hr:211:807793

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Metadata
TitlePozivni centri i upravljanje odnosima s klijentima
Title (english)Call centers and customer relationship management
AuthorSanja Licul
MentorGoran Bubaš (mentor)
MBZ: 210852
Committee memberSandro Gerić
MBZ: 262613
GranterUniversity of Zagreb
Faculty of Organization and Informatics
Varaždin
Defense date and country2010-07-13, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Information and Communication Sciences
Organization and Informatics
Abstract
U radu se govori o pozivnim centrima, što je to pozivni centar, koje su funkcije pozivnog centra. Zatim govori o modelu procesa pozivnog centra. Kako je Internet utjecao na pozivni centar. Govori o upravljanju odnosima s klijentima, te o pojmu klijent kao središte poslovanja.
Keywords
Languagecroatian
URN:NBNurn:nbn:hr:211:807793
Study programmeTitle: Information Systems
Study programme type: university
Study level: undergraduate
Academic / professional title: sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) informatike (sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) informatike)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence Attribution-NonCommercial-NoDerivs 3.0 Unported (CC BY-NC-ND 3.0) icon
RepositoryFaculty of Organization and Informatics - Digital Repository
Created on2017-01-27 07:41:54