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undergraduate thesis
Strategija pružanja informatičkih usluga
Varaždin: University of Zagreb, Faculty of Organization and Informatics, 2008. urn:nbn:hr:211:390774
Blažević, Dejan
University of Zagreb
Faculty of Organization and Informatics

Cite this document

Blažević, D. (2008). Strategija pružanja informatičkih usluga (Undergraduate thesis). Varaždin: University of Zagreb, Faculty of Organization and Informatics. Retrieved from https://urn.nsk.hr/urn:nbn:hr:211:390774

Blažević, Dejan. "Strategija pružanja informatičkih usluga." Undergraduate thesis, University of Zagreb, Faculty of Organization and Informatics, 2008. https://urn.nsk.hr/urn:nbn:hr:211:390774

Blažević, Dejan. "Strategija pružanja informatičkih usluga." Undergraduate thesis, University of Zagreb, Faculty of Organization and Informatics, 2008. https://urn.nsk.hr/urn:nbn:hr:211:390774

Blažević, D. (2008). 'Strategija pružanja informatičkih usluga', Undergraduate thesis, University of Zagreb, Faculty of Organization and Informatics, accessed 20 April 2024, https://urn.nsk.hr/urn:nbn:hr:211:390774

Blažević D. Strategija pružanja informatičkih usluga [Undergraduate thesis]. Varaždin: University of Zagreb, Faculty of Organization and Informatics; 2008 [cited 2024 April 20] Available at: https://urn.nsk.hr/urn:nbn:hr:211:390774

D. Blažević, "Strategija pružanja informatičkih usluga", Undergraduate thesis, University of Zagreb, Faculty of Organization and Informatics, Varaždin, 2008. Available at: https://urn.nsk.hr/urn:nbn:hr:211:390774

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Metadata
TitleStrategija pružanja informatičkih usluga
Title (english)Strategija pružanja informatičkih usluga
AuthorDejan Blažević
MentorVjeran Strahonja (mentor)
MBZ: 95553
Committee memberRuben Picek
MBZ: 241564
GranterUniversity of Zagreb
Faculty of Organization and Informatics
Varaždin
Defense date and country2008-09-26, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Information and Communication Sciences
Organization and Informatics
Abstract
Rad sadržava osnovni opis ITIL-ovih komponenti (Strategija usluga, Dizajn usluga, Tranzicija usluga, Operativno izvođenje usluga, Konstantno poboljšavanje usluga). Detaljano su opisani osnovni elementi strategije ( usluga, tržište, sustav pružanja usluge). Opisane su osnovne karakteristike usluga koje su važne korisnicima, kao i tipovi pružatelja usluga za koje se korisnici(kupci) odlučuju. Objašnjena su načela strategije usluga, sama strategija usluga. Praktični dio rada prikazuje primjer mogućega opisnoga dokumenta strategije pružanja usluga na primjeru bankovnih usluga.
Keywords
Languagecroatian
URN:NBNurn:nbn:hr:211:390774
Study programmeTitle: Information Systems
Study programme type: university
Study level: undergraduate
Academic / professional title: sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) informatike (sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) informatike)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence Attribution-NonCommercial-NoDerivs 3.0 Unported (CC BY-NC-ND 3.0) icon
RepositoryFaculty of Organization and Informatics - Digital Repository
Created on2017-01-26 09:58:54