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master's thesis
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Design of IT services and Service Level Management according to ITIL
Magdalena Jovanović (2012)
University of Zagreb
Faculty of Organization and Informatics Varaždin
Department of Information Systems Development
Metadata
TitleDizajn IT usluga i upravljanje razinama IT usluga prema ITIL-u
AuthorMagdalena Jovanović
Mentor(s)Melita Kozina (thesis advisor)
Abstract
Tema rada je Dizajn IT usluga i Upravljanje razinama IT usluga prema ITIL-u. Kroz rad prikazan je razvoj ITIL-a, važnost faze Dizajna IT usluga i kako izgleda upravljanje razinama usluga na primjeru poslovnog sustava.
Parallel title (English)Design of IT services and Service Level Management according to ITIL
Committee MembersZdravko Krakar
GranterUniversity of Zagreb
Faculty of Organization and Informatics Varaždin
Lower level organizational unitsDepartment of Information Systems Development
PlaceVaraždin
StateCroatia
Scientific field, discipline, subdisciplineSOCIAL SCIENCES
Information and Communication Sciences
Organization and Informatics
Study programme typeuniversity
Study levelgraduate
Study programmeDatabase and Knowledge Base Studies
Academic title abbreviationmag.inf.
Genremaster's thesis
Language Croatian
Defense date2012-10-16
Parallel keywords (Croatian)dizajn it usluga prema itil-u eksterna i interna dokumentacija slm-a oblikovanje procesa upravljanja razinama it usluga (slm) primjena upravljanja it uslugama u poslovnom sustavu
Resource typetext
Access conditionAccess restricted to students and staff of home institution
Terms of usehttp://creativecommons.org/licenses/by-nc-nd/3.0/
URN:NBNhttps://urn.nsk.hr/urn:nbn:hr:211:170060
CommitterMarinko Kokotec