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Access restricted to students and staff of home institution
master's thesis
7
0
Design of IT services and Service Level Management according to ITIL
Magdalena Jovanović (2012)
University of Zagreb
Faculty of Organization and Informatics Varaždin
Department of Information Systems Development
Cite this item:
https://urn.nsk.hr/urn:nbn:hr:211:170060
Metadata
Title
Dizajn IT usluga i upravljanje razinama IT usluga prema ITIL-u
Author
Magdalena Jovanović
Mentor(s)
Melita Kozina
(thesis advisor)
Abstract
Tema rada je Dizajn IT usluga i Upravljanje razinama IT usluga prema ITIL-u. Kroz rad prikazan je razvoj ITIL-a, važnost faze Dizajna IT usluga i kako izgleda upravljanje razinama usluga na primjeru poslovnog sustava.
Parallel title (English)
Design of IT services and Service Level Management according to ITIL
Committee Members
Zdravko Krakar
Granter
University of Zagreb
Faculty of Organization and Informatics Varaždin
Lower level organizational units
Department of Information Systems Development
Place
Varaždin
State
Croatia
Scientific field, discipline, subdiscipline
SOCIAL SCIENCES
Information and Communication Sciences
Organization and Informatics
Study programme type
university
Study level
graduate
Study programme
Database and Knowledge Base Studies
Academic title abbreviation
mag.inf.
Genre
master's thesis
Language
Croatian
Defense date
2012-10-16
Parallel keywords (Croatian)
dizajn it usluga prema itil-u
eksterna i interna dokumentacija slm-a
oblikovanje procesa upravljanja razinama it usluga (slm)
primjena upravljanja it uslugama u poslovnom sustavu
Resource type
text
Access condition
Access restricted to students and staff of home institution
Terms of use
URN:NBN
https://urn.nsk.hr/urn:nbn:hr:211:170060
Committer
Marinko Kokotec