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master's thesis
Poželjni elementi u strategiji usluga
Varaždin: University of Zagreb, Faculty of Organization and Informatics Varaždin, 2015. urn:nbn:hr:211:467046
Banac, Nikola
University of Zagreb
Faculty of Organization and Informatics
Department of Information Systems Development

Cite this document

Banac, N. (2015). Poželjni elementi u strategiji usluga (Master's thesis). Varaždin: University of Zagreb, Faculty of Organization and Informatics. Retrieved from https://urn.nsk.hr/urn:nbn:hr:211:467046

Banac, Nikola. "Poželjni elementi u strategiji usluga." Master's thesis, University of Zagreb, Faculty of Organization and Informatics, 2015. https://urn.nsk.hr/urn:nbn:hr:211:467046

Banac, Nikola. "Poželjni elementi u strategiji usluga." Master's thesis, University of Zagreb, Faculty of Organization and Informatics, 2015. https://urn.nsk.hr/urn:nbn:hr:211:467046

Banac, N. (2015). 'Poželjni elementi u strategiji usluga', Master's thesis, University of Zagreb, Faculty of Organization and Informatics, accessed 29 December 2024, https://urn.nsk.hr/urn:nbn:hr:211:467046

Banac N. Poželjni elementi u strategiji usluga [Master's thesis]. Varaždin: University of Zagreb, Faculty of Organization and Informatics; 2015 [cited 2024 December 29] Available at: https://urn.nsk.hr/urn:nbn:hr:211:467046

N. Banac, "Poželjni elementi u strategiji usluga", Master's thesis, University of Zagreb, Faculty of Organization and Informatics, Varaždin, 2015. Available at: https://urn.nsk.hr/urn:nbn:hr:211:467046

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Metadata
TitlePoželjni elementi u strategiji usluga
Title (english)Desirable elements in the strategy service
AuthorNikola Banac
MentorRenata Mekovec (mentor)
MBZ: 264446
Committee memberMelita Kozina
MBZ: 210815
GranterUniversity of Zagreb
Faculty of Organization and Informatics
(Department of Information Systems Development)
Varaždin
Defense date and country2015-09-29, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Information and Communication Sciences
Organization and Informatics
Abstract
Definirati što je to strategija usluge. Strategija usluge kao faza životnog ciklusa usluge u ITIL-u. Procesi i aktivnosti u strategiji usluga. Ciljevi strategiji usluge. Definirati i analizirati poželjne elemente koje bi strategija usluge trebala opisivati.
Keywords
Languagecroatian
URN:NBNurn:nbn:hr:211:467046
Study programmeTitle: Economics of Entrepreneurship
Study programme type: university
Study level: graduate
Academic / professional title: magistar/magistra ekonomike poduzetništva (magistar/magistra ekonomike poduzetništva)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence Attribution-NonCommercial-NoDerivs 3.0 Unported (CC BY-NC-ND 3.0) icon
Public noteZbog automatske konverzije u pdf moguće su manje nepodudarnosti između originalnog dokumenta i verzije pohranjene u repozitorij.
RepositoryFaculty of Organization and Informatics - Digital Repository
Created on2017-01-26 11:52:25